Refund and Returns Policy of Hotnews60s

At Hotnews60s, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied, please review our refund and returns policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • You must provide proof of purchase, such as an order confirmation or receipt.
  • Returns must be requested within 30 days of receiving your order.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards.
  • Sale items or discounted products.
  • Personalized or custom-made products.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at returns@hotnews60s.com or call (555) 123-4567 to request a return authorization.
  • Package the item securely and include your order number and proof of purchase.
  • Ship the item to our returns address:
    Hotnews60s Returns Department
    123 Greenway Lane,
    Garden City, NY, 11530.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If your refund is approved, a credit will be applied to your original method of payment within 5-7 business days.
  • Please note that shipping fees are non-refundable.

5. Exchanges

If you need to exchange an item for a different product or size:

  • Please contact us at exchanges@hotnews60s.com to arrange the exchange process.
  • Exchanges must also meet the same return eligibility requirements.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at support@hotnews60s.com with details and photos of the damage. We will arrange for a replacement or refund based on the situation.

7. Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item.
  • If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.

8. Late or Missing Refunds

If you haven’t received a refund after the processing period:

  • First, check your bank account or credit card statement.
  • Contact your bank or credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at refunds@hotnews60s.com.

This Refund and Returns Policy ensures clarity on how customers can return items and receive refunds while shopping at Hotnews60s.